If you are unhappy with the fit of the pad, and it is in unused condition (i.e. tried on with another cloth underneath to assess fit) we can accept the return for refund of the product price (less shipping) of the unused saddle pad and bands. Alternatively, we can exchange an unused saddle pad for a different size.
We cannot accept the return/exchange of equipment that has been used or contains dirt or hair. Only products purchased directly from www.equicoreconcepts.com can be returned. If purchased from another vendor, please contact that vendor for their return policy.
Return Information
We have a 60-day return policy, which means you have 60 days after receiving your item to request a refund or exchange.
To be eligible for a refund or exchange, your item must be in the same condition that you received it; unworn, unused, without dirt or hair, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return or exchange your Equiband® Pro System,
Please send the unused saddle pad and bands in its original packaging to:
Equicore Concepts, LLC
7608 Lanac St.
Lansing, MI 48917
We recommend shipping with UPS or FedEx. We are not responsible for returned products that are lost in transportation.
In the return box, please include a copy of your receipt or packing slip. Also, please include a note indicating whether it is an exchange (for what size) or a return. Items that are received without information about original purchase, or that was purchased from another retailer cannot be returned, and you will be responsible for any shipping charges to return the product to you.
Exchanges
We have a 60-day return policy, which means you have 60 days after receiving your item to request a refund or exchange.
To be eligible for a refund or exchange, your item must be in the same condition that you received it; unworn, unused, without dirt or hair, and in its original packaging. *if you are exchanging for a different size saddle pad, you only need to ship the saddle pad being exchanged. You’ll also need the receipt or proof of purchase.
To return or exchange your Equiband® Pro System,
Please send the unused saddle pad and bands in its original packaging to:
Equicore Concepts, LLC
7608 Lanac St.
Lansing, MI 48917
We recommend shipping with UPS or FedEx. We are not responsible for returned products that are lost in transportation.
In the return box, please include a copy of your receipt or packing slip. Also, please include a note indicating this is an exchange, along with the size you would like.
Items that are received without information about original purchase, or that was purchased from another retailer cannot be returned, and you will be responsible for any shipping charges to return the product to you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty
Equicore Concepts LLC will replace any product that exhibits defects in workmanship or material within 90 days of delivery. This does not include damage due to alterations, trauma, accidents, or unreasonable use. Warranty is limited to replacement of the defective piece (i.e. Equiband® Pro resistance band or saddle pad). All transportation, shipping and return costs shall be at buyer’s expense.
If your Equiband® Pro resistance band requires replacement for any reason after this warranty period, you may purchase a replacement set (see below).
For warranty requests, please contact us with the following information:
- Original receipt
- Photo of damaged piece
- Description of when damage occurred
- Piece serial number (for saddle pads – located on the tag; for resistance bands – located on the band packaging)
Normal Use: Due to the nature of the product, the Equiband® Pro resistance band must be replaced after extended normal use. This time varies with each case. We provide two pairs of Equiband resistance band with each Complete Equiband® Pro System for this purpose. We also provide the option to purchase replacement Equiband® Pro sets for customers who have previously purchased a Complete Equiband® Pro System. To purchase Equiband® Pro replacement bands, please contact us with your original purchase details.